The first ever PLDT-Smart Store —a one-stop digital hub and converged store which caters to customers from PLDT Group’s three flagship brands: PLDT, Smart, and Cignal was formally unveiled last April 20. The store features customer-centric design and innovative digital installations to level up the service experience.
Located at the ground floor of the World Plaza Building in Bonifacio Global City, the PLDT-Smart Store brings to life the telco group’s vision of convergence by making it more convenient for PLDT, Smart, and Cignal customers to access and enjoy industry-leading digital solutions for home and mobile.
“We envision the PLDT-Smart Store to be an ultimate go-to for digital solutions,” PLDT-Smart Chief Revenue Officer Eric Alberto said. “With this converged store, we hope to make it easier and more rewarding for our customers to enjoy cutting-edge digital solutions for home and mobile.”
The PLDT-Smart Store was designed to be sleek and modern yet at the same time, warm and accommodating—a comfort zone for digitally savvy Filipinos. The overall aesthetic puts emphasis on highlighting content, ease of access and immersive experiences. The store is supervised by Experience Officers who are equipped to handle any customer concern and provide expert tailor-fit advice based on a customer’s unique digital needs.
Digital installations include a self-service InfoTouch booth which allows customers to view and print billing summaries, check account details and make repair requests, among others. Those who want to settle their bills or request a change of SIM card without queuing can also use the Smart Super Kiosk.
The Broadband Visualizer allows customers to check data usage for different types of online activities as well estimate download and upload times. This is particularly helpful for customer deciding on a broadband plan. An Interactive Table lets guests browse, play, watch or listen to music while waiting for their companions in-store. Selfie-savvy customers will also enjoy taking life-size photos with adorable filters using the Augmented Reality Wall.
I welcome this good news from our friends in PLDT-SMART. I have friends both staying and working in BGC and the PLDT-Smart Store will let them pay their bills in that area or inquire about Fibr, mobile broadband or digital TV services while in the store.
If you happen to be in BGC, include the PLDT-Smart Store in your places to visit.