SMART clinches rare sweep in Q1 Opensignal Awards

SMART has won all categories in the latest Q1 Opensignal Philippines Mobile Network Experience Awards. The report, which covers the period Jan. 1 to Mar. 31, 2021, showed SMART beating the competition across all metrics in three essential aspects of service: Coverage (4G Coverage Experience, 4G Availability), Speed (Download and Upload Speed) and Experience (Games, Video and Voice app).

This is the first time an operator in the Philippines has won decisively in all categories.

“This breakthrough validates our unrelenting work towards delivering the best experience to our customers across the country, and gives us renewed energy to stay the course,” said SMART Communications President and CEO and PLDT Chief Revenue Officer Alfredo S. Panlilio.

“We are no longer benchmarking ourselves with local competition but with other telcos in the region.  By doing this, we are not just improving Smart but also the internet speed of the Philippines,” he added.

Across regions, SMART also clinched a commanding lead in all categories, particularly in terms of Games Experience, where it dominated over its competitor in every region.

“SMART has achieved a rare and remarkable achievement — it wins all seven of our awards for the national mobile experience. In previous reports it has come close to this mark, but this is the first time that it has done so,” wrote Sam Fenwick, Opensignal senior analyst.

“In addition to successfully defending the five awards it won in our last report, Smart converted a joint win on Games Experience into an outright win and successfully reclaimed the Voice App Experience award, which Globe won last time around,” Fenwick added.

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Mario G. Tamayo, Head of Technology at PLDT and SMART, said that despite these awards, work does not stop here for the company. “We will not rest on our laurels. We will continue putting in the hard work that has made Smart the nation’s fastest network with the nationwidest 4G coverage. Despite sweeping the awards, SMART aims to be even faster by continuing to expand our 5G network, which now has over 2,500 sites,” said Tamayo.

SMART has also sustained its lead in Video Experience. “SMART’s score of 60.9 points out of 100 for Video Experience was higher than Globe’s score of 53.1. As a result, Smart’s winning streak since we introduced this award to the Philippines in March 2019 remains unbroken,” Opensignal said.

SMART also remains ahead in 4G Availability, which is defined as the proportion of time 4G users spend connected to 4G or LTE, as well as in terms of 4G Coverage Experience, a measure of how mobile subscribers experience 4G coverage on an operator’s network.

SMART also won the Download Speed and Upload Speed Experience categories. “Our Filipino users have seen a significant improvement in their average download speeds, and our Smart users saw by far the largest increase — both in absolute and percentage terms,” Opensignal said, noting that Smart’s Download Speed Experience score rose by 29.5% since their last report.

In terms of Voice App Experience, Opensignal said that SMART has taken back the Voice App Experience award, driven by an “impressive” 11.9-point (19.4%) increase in SMART’s score to 73.4 points.

Visit www.smart.com.ph and check out the services which makes it a winner in the Q1 Opensignal Awards.

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